POLICIES & INFO

VENTANA DI ALTA MODA S.A.
R.I.F. J-409505278
Avenida Francisco de Miranda
Centro Lido, torre E oficina 52-E.

TERMS AND CONDITIONS

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.
By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

Purchases
If you wish to purchase any product or service made available through the Service (“Purchase”), you may be asked to supply certain information relevant to your Purchase including, without limitation, your credit card number, the expiration date of your credit card, your billing address, and your shipping information.
You represent and warrant that: (i) you have the legal right to use any credit card(s) or other payment method(s) in connection with any Purchase; and that (ii) the information you supply to us is true, correct and complete.
By submitting such information, you grant us the right to provide the information to third parties for purposes of facilitating the completion of Purchases.
We reserve the right to refuse or cancel your order at any time for certain reasons including but not limited to: product or service availability, errors in the description or price of the product or service, error in your order or other reasons.
We reserve the right to refuse or cancel your order if fraud or an unauthorised or illegal transaction is suspected.

Availability, Errors and Inaccuracies
We are constantly updating our offerings of products and services on the Service. The products or services available on our Service may be mispriced, described inaccurately, or unavailable, and we may experience delays in updating information on the Service and in our advertising on other web sites.
We cannot and do not guarantee the accuracy or completeness of any information, including prices, product images, specifications, availability, and services. We reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice.

Intellectual Property
The Service and its original content, features and functionality are and will remain the exclusive property of VENTANA DI ALTA MODA S.A. and its licensors. The Service is protected by copyright, trademark, and other laws of both the Spain and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of VENTANA DI ALTA MODA S.A.

Links To Other Web Sites
Our Service may contain links to third-party web sites or services that are not owned or controlled by VENTANA DI ALTA MODA S.A.
VENTANA DI ALTA MODA S.A. has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that VENTANA DI ALTA MODA S.A. shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.
We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.

Termination
We may terminate or suspend your access immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.
Upon termination, your right to use the Service will immediately cease.

Limitation Of Liability
In no event shall VENTANA DI ALTA MODA S.A., nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; and (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.

Disclaimer
Your use of the Service is at your sole risk. The Service is provided on an “AS IS” and “AS AVAILABLE” basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.

VENTANA DI ALTA MODA S.A. its subsidiaries, affiliates, and its licensors do not warrant that a) the Service will function uninterrupted, secure or available at any particular time or location; b) any errors or defects will be corrected; c) the Service is free of viruses or other harmful components; or d) the results of using the Service will meet your requirements.

Governing Law
These Terms shall be governed and construed in accordance with the laws of Spain, without regard to its conflict of law provisions.
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.

Changes
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

Contact Us
If you have any questions about these Terms, please contact us.

PRIVACY AND CONFIDENTIALITY

Thank you for accessing the website www.the-stoat.com. VENTANA DI ALTA MODA S.A. (“us”, “we”, or “our”) operates the http://the-stoat.com/ website (the “Service”).
This page informs you of our policies regarding the collection, use and disclosure of Personal Information when you use our Service.
We will not use or share your information with anyone except as described in this Privacy Policy.
We use your Personal Information for providing and improving the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible at http://the-stoat.com/At www.the-stoat.com. we warmly welcome you and thank you for choosing our online store. For us it is very important to protect your personal information, as well as respect your privacy and confidentiality, that is why on our website we will only use and have for a certain time according to law, the relevant data in order to provide you with a safe, agile shopping experience and efficient. Below, we provide you with our privacy and confidentiality policy.

INFORMATION TO USE
We will use the information you provide so that we can process your orders and to offer you the services and information offered through our website that you request. In addition, we will use the information you provide to manage your account with us, verify and carry out financial transactions in connection with payments you make online, audit the download of data from our website, improve the design and / or content of the pages of our website and personalize users, identify visitors to our website, carry out research on the demographics of our users; We will send you information that we think you may find useful or that you have requested from us, including information about our products and services, unless you have communicated that you have objected to being contacted for these purposes. Subject to obtaining your consent, we may communicate by email with details of other products and services. If you prefer not to receive marketing communications, you can communicate it at any time and you will stop receiving such communications.

SERVIDE PROVIDERS
We may employ third party companies and individuals to facilitate our Service, to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.
These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any

COMMUNICATIONS
We may use your Personal Information to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send.

ABOUT PAYMENTS
Payments made through www.the-stoat.com will be processed by our online payment agent. You only need to provide your information on our site. Such information must be accurate and truthful and must be kept up to date. If there is any change in your data, you must inform us so that we can update it in our database, in order to avoid inconveniences in payments or the delivery of your products.
Your actual order details may be stored by us, but for security reasons cannot be directly retrieved by us. However, you can access this information by logging into your account at www.the-stoat.com. There you can view the details of your orders that have been completed, those that are open and those that are in the process of being shipped and manage your address details, financial details and any newsletter you have subscribed to. You agree to treat your personal access data confidential and not make it available to unauthorized third parties. We cannot take any responsibility for the misuse of passwords that you have disclosed.

SECURITY
We have technical and security measures in place to prevent unauthorized or illegal access or accidental loss of destruction or damage to your information. When data is collected through THE-STOAT.COM, we collect your personal data on a secure server. We use protection programs on our servers. When we collect payment card information, Secure Socket Layer (SSL) encryption is used which it encrypts. It is strongly recommended not to send all credit or debit card details unencrypted electronic communications with us. We maintain physical, electronic, and procedural safeguards in relation to the collection, storage, and disclosure of your information. Our security procedures mean that you can sometimes request proof of identity before revealing personal information. You are responsible for protecting against unauthorized access to your password and your computer.

YOUR RIGHTS
If you are concerned about your data, you have the right to request access to it and force us to correct any inaccuracies free of charge.

RETURNS AND REFUNDS POLICY

Thank you for shopping at The Stoat. If you are not entirely satisfied with your purchase, we’re here to help. Our products can be returned within 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the first good. A new product may be exchanged for another product or returned for a refund.

To be eligible for a return, please make sure that:

– The product was recieved 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the first good.
– The product is in its original packaging.
– The product isn’t used or damaged.
– You have the
receipt or proof of purchase.
– You obtained a Return Merchandise Number (RMN) from us.
Products that do not meet these criteria will not be considered for return.

To obtain a Return Merchandise Number (RMN), contact us:
By email: info@the-stoat.com

Send the product with its original packing and the receipt or proof of purchase and the RMN number, along with a note indicating whether you want to exchange the product (and if so, what other product you want to order) or a refund, to:
Avenida Francisco de Miranda, Centro Lido, Piso 5 torre “E” oficina 52-E. Chacao, Caracas. Venezuela.

Shipping charges
Shipping charges incurred in connection with the return of a product are refundable.
Damaged items
If you received a damaged product, please notify us immediately for assistance.
Sale items
Unfortunately, sale items cannot be refunded. Only regular price items can be refunded.

CHILDREN´S PRIVACY

Our Service does not address anyone under the age of 13 (“Children”).
We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you are aware that your Children has provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from a children under age 13 without verification of parental consent, we take steps to remove that information from our servers.